Privacy Policy
This Privacy Policy explains what personal information fc178 collects from Filipino players, how it is used, and the steps taken to keep it secure. By registering an account or using any part of the platform, you agree to the practices described here. If you have questions, the FAQ page is a good starting point, or you can reach our support team directly.
What We Collect and Why
When you register and use fc178, we collect only the information needed to operate your account, process transactions, and comply with applicable Philippine regulations. We do not collect data beyond what is necessary for these purposes, and we do not sell your personal information to any third party under any circumstances.
When you create an account on fc178, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years, and comply with Philippine gaming regulations. Your date of birth is used solely for age verification and is never shared with marketing partners. We may also ask for a government-issued ID during account verification to confirm your identity and protect against fraud. All registration data is stored securely and accessed only by authorised fc178 staff when necessary.
To process deposits and withdrawals in Philippine pesos (PHP), fc178 collects payment-related information such as your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. Full payment card numbers are never stored on fc178 servers — all sensitive payment data is handled by our licensed payment processing partners using industry-standard encryption. Transaction records are retained as required by Philippine financial regulations and are used to resolve disputes, prevent fraud, and maintain accurate account histories. You can review your transaction history at any time by logging into your fc178 account. If you notice any discrepancy in your transaction records, please contact support immediately.
When you access fc178 on your mobile device or desktop browser, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and pages visited within the platform. This data helps us optimise the mobile experience for Filipino players, diagnose technical issues, and improve platform performance. Usage data is analysed in aggregate and is not used to identify you personally unless required for security or fraud investigation purposes. We do not track your activity outside of the fc178 platform, and we do not use cross-site tracking technologies. Session data is retained for a limited period and then anonymised or deleted in line with our data retention schedule.
If you contact fc178 support via email or the platform's messaging system, we retain records of those communications to help resolve your query and improve our service quality. Communication data includes the content of your messages, timestamps, and any attachments you provide. This information is used solely for support purposes and is not shared with third parties except where required by law. Support records are kept for a reasonable period to allow follow-up on unresolved issues and to assist with any regulatory inquiries. You may request deletion of your communication records at any time, subject to any legal retention obligations that apply.
How We Use Your Information
fc178 uses the personal information it collects strictly for the purposes described in this policy. Your data is never used for purposes beyond what is necessary to operate the platform, comply with Philippine law, and provide you with a safe and enjoyable gaming experience.
Your registration and account data is used to create and maintain your fc178 account, authenticate your login, process deposits and withdrawals in PHP, and ensure your account remains secure. Without this data, it would not be possible to provide you with a personalised and secure gaming experience on the platform. Account data is also used to enforce responsible gaming limits you have set for yourself, such as deposit caps or self-exclusion periods. We may use your contact details to send you important account notifications, such as password reset confirmations or security alerts. These operational communications are not marketing messages and cannot be opted out of while your account remains active.
fc178 uses your personal data to detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform. Transaction data and usage logs are monitored by our security systems to identify unusual patterns that may indicate account compromise or abuse. Where required by Philippine law or regulatory authorities, fc178 may be obligated to share certain data with government agencies or law enforcement bodies. All such disclosures are made only to the extent required by law and are documented internally. Your data is never shared with third parties for commercial purposes without your explicit consent.
Aggregated and anonymised usage data helps fc178 understand how Filipino players interact with the platform, which features are most popular, and where the mobile experience can be improved. This analysis is conducted at a population level and does not involve profiling individual players for commercial purposes. Insights from usage data are used to prioritise new features, fix technical issues, and ensure the platform remains fast and reliable on Philippine mobile networks. We may also use anonymised data to assess the effectiveness of responsible gaming tools and make improvements where needed. No individual player is identified or targeted based on this analysis.
Your Rights
As a player based in the Philippines, you have specific rights over your personal data under applicable Philippine privacy law. fc178 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact fc178 support with your account details and a clear description of your request.
You have the right to request a copy of the personal data fc178 holds about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. Access requests are processed free of charge for standard requests. If your request is unusually broad or repetitive, fc178 may charge a reasonable administrative fee or decline the request in accordance with applicable law. We will always explain our reasoning if a request cannot be fulfilled in full.
If any personal data fc178 holds about you is inaccurate or out of date, you have the right to request that it be corrected. This includes your name, contact details, and any other registration information. Corrections to identity-related data may require you to provide supporting documentation to verify the change. fc178 will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate also helps ensure smooth processing of deposits and withdrawals in Philippine pesos.
You may request that fc178 delete your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent. Please note that certain data must be retained for a minimum period under Philippine financial and gaming regulations, even after account closure. Where deletion is not possible in full, fc178 will explain which data must be retained and for how long. Once the mandatory retention period has passed, your data will be permanently deleted from our systems. Deletion requests are processed within a reasonable timeframe and you will be notified upon completion.
You have the right to object to certain types of data processing, including any processing based on legitimate interests where your individual rights and freedoms override those interests. If you object to a specific use of your data, fc178 will review the request and cease that processing unless there are compelling legitimate grounds that override your objection. You may also object to receiving non-essential communications from fc178 at any time by contacting support. fc178 will not penalise you for exercising your right to object, and your account will remain active unless you choose to close it. All objection requests are handled with care and documented for accountability.
Check the FAQ for quick answers in plain Philippine English, or log in to manage your account data directly. New to fc178? Create your free account today.